Chat assistance is a text-based service where we answer the questions of our customers through their computers and smartphones.
We provide assistance for vehicle type selection, reservations, driving experiences in Japan and other rental car reservation matters.
A fast and easy resolution to your problems! Please feel free to use the chat, especially if this is your first time on our website or you are unfamiliar with our website.
Press the icon of a woman at the bottom right corner of the screen and choose your language.
Write your question and press the ‘return’ key. We will answer your questions in real time.
* Chat operators are available between 8:00am - 10:00pm (JST). AI will assist you at other times.
* Any inquiries made outside our business hours will be responded to after 8:00am the next day.
Thank you for your understanding in advance.
* Some questions may require longer time to respond. Thank you for your understanding in advance.
* This service is for simple questions. Complex questions may receive a response directing the customer to directly contact the store of their departure. Thank you for your understanding in advance.